Reference

The rules behind your 2999bat account

Every bKash deposit, Nagad transfer and Rocket payment you make here sits under one written set of terms, and this page lays them out in plain English.

Account terms in plain EnglishEligibility by local lawWallet use for bKash, Nagad, RocketPrivacy and data handlingHow to raise a policy query
2999bat The rules behind your 2999bat account
DATA WE HOLD

Explore how we hold and protect your data

Your account file holds what the terms actually need: your name, mobile number, date of birth, wallet transaction references and login history. We keep it to run the account, check withdrawals and meet record-keeping duties, and we do not sell it on. Passwords are stored hashed, sessions expire, and one-time codes go to the number you registered. Ask us to correct anything wrong through the same help desk, and where your local law gives you a right to a copy of your data, we walk you through the request step by step.

What we collect Registration details, wallet references from bKash, Nagad and Rocket, plus device and session logs. Only what the account, payment checks and legal record-keeping require — nothing gathered to pad out a profile.
Cookies on this site Session cookies keep you signed in between pages; a small set remembers your language and device. You can clear them in browser settings, though the login flow will then ask you to sign in again.
Account security Change your password from the account settings and the old session drops straight away. One-time codes go to your registered number, so tell us the moment that SIM changes hands.
Retention and change requests Transaction records stay on file for the period our bookkeeping duties require; marketing preferences you can switch off yourself. To correct, export or close an account, raise it with the help desk and we reply with the steps.
REACHING OUR DESK

Open a support ticket about your terms

Policy questions get their own queue, and you reach it from the logged-in help area — not a public form, so your account details stay with the agent handling your case. Tell us the clause you are asking about and your registered mobile number, and we can pull the account up instead of trading messages for a day. If a term feels unclear, ask before you deposit; sorting it out first is always cheaper than fixing a wallet mismatch afterwards.

In-account help desk Log in, open the help area and pick the terms category. Your ticket carries your mobile number and recent wallet activity, so the agent starts with context instead of a blank form.
Write to the policy desk Send a message to our published support address with the clause you want explained. Use the email tied to your account so we can match the request without an extra verification round.
Wallet and payment queries Held bKash, Nagad or Rocket transfers go into the payments queue. Attach the transaction ID from your wallet app and the amount sent, and the agent can trace the deposit through to your balance.

Answers to the legal questions you ask

These are the points our help desk fields most often about terms, wallets and eligibility, answered the way we would answer them in a chat window. Nothing here replaces the full terms, but it tells you where to look. If your case is not on the list, send it in — a written answer is quicker than guessing before you send money through bKash or Nagad.

You need to be old enough under the law where you live and based in a region where online betting is permitted. Access depends on your local law and eligible regions, so check first.

A photo ID and a name match on your bKash, Nagad or Rocket wallet. We ask once, tell you exactly what is missing, and hold the request only until that check clears.

No. Deposits and withdrawals must run through a wallet or bank account in your own name. Third-party funding gets accounts restricted, and it is hard to unwind once money has moved.

Raise the request from the logged-in help desk and we confirm your identity through the registered mobile number. We then tell you which records we hold and how long they stay on file.

Depending on the rule, we may void the affected bets, restrict the wallet or close the account. We tell you which clause applies, and any balance is handled under the same published terms.

On this page, with the effective date shown in the header. We post the new wording before it takes effect, so you can read the change before it applies to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.