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What Our Terms Cover When You Join

Your account, wallet and payment rules all sit on this one page — from the first bKash tap through to a Nagad or Rocket payment request, nothing is buried in a pop-up.

Wallet and payment clausesEligible region rulesAccount security termsHow to raise a dispute
2999bat What Our Terms Cover When You Join
POLICY SUPPORT

Ask Us About Any Clause You Read

Stuck on a clause? Send the section heading and your account number to our Bangladesh support desk and we will reply in plain English, not legal shorthand. Live chat is the quicker path when you are mid-payment. Email suits anything you want on record, such as a wallet ownership check or a correction to your registered details. Keep the confirmation screen from bKash, Nagad or Rocket handy — that reference number moves a query forward faster than a paragraph of description.

Live Chat for Payment Holds Open chat from your account screen when a bKash, Nagad or Rocket payment is stuck. Keep the wallet reference number ready — the agent traces it against your account and tells you what the terms require next.
Email for Account Records Write to our support address for anything you need in writing: a correction to your registered details, a clause you want explained, or a request to close the account. Quote your account number so the reply finds the right file.
Disputed Market Outcomes If you think a market settled wrongly, send the round ID or match name inside the window the terms set. We check it against the provider's or bookmaker's own record and reply with the outcome in writing.
DATA AND SECURITY

How We Handle Your Account Data

What you hand over when you register — mobile number, name, wallet ID — is used to run your account, verify payments and meet local record-keeping rules. We do not sell it. Sessions are tied to a one-time code sent to your phone, so a fresh device needs that code before your wallet or balance appears. Cookie data keeps you signed in on the browser you used last; clearing cookies simply means signing in again with a new code.

Verification Before Withdrawal Before a withdrawal leaves, our team checks that the bKash, Nagad or Rocket wallet name matches the name on your account. That one check drives most queries, so keep both spellings identical.
Cookies and Device Continuity Cookies hold your session so you are not typing a code on every screen. Move from phone to browser and the account follows you, but a new device always asks for the one-time code first.
Retention and Deletion Requests We keep transaction and account records for the period local rules require, then remove them. You can ask us to delete what is not legally held, and support confirms what stays and why in writing.
Correcting Your Details Your name, number and wallet ID need to stay current. Send a correction request through support and we update the record once the wallet name matches, which keeps later withdrawals from stalling.

The Terms Questions We Hear Most

These are the points our inbox fills up with, answered in the same plain wording we use in the terms themselves. If your case is not here, message support with your account number and the clause you are reading, and we will point you to the exact paragraph.

Yes. Ticking the box at registration is acceptance. If you use the account later from a different phone or browser, the same terms still cover that session and every payment made from it.

No — one account per person. Duplicate accounts linked to the same name or wallet can be closed, and any balance sitting on the extra account is handled under the closure clause.

We cannot open or keep an account from a place where local law blocks the service. If you move, tell support so we can check your new region before your next bKash, Nagad or Rocket payment.

Money sent from a wallet registered to someone else is held until ownership is proven. Send the wallet statement and the reference number, and we release or return the amount under the payment clause.

Ask support in writing and we close it once any unsettled bet or open market clears. Any remaining balance returns through the wallet you paid from, following the same verification step as a normal withdrawal.

They do, though settlement follows each provider's rules. Cricket markets such as BPL and IPL settle on the published market terms, while live tables like Roulette Spinmaster follow the dealing rules shown on screen.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.